Privacy policy

START PROMOS PRIVACY POLICY
Last updated: August 15, 2026

1. OVERVIEW
Start Promos respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit the Start Promos website, browse products, request a quote, submit artwork, contact us, or otherwise interact with us.

Start Promos currently operates as a display and request-for-quote website. It does not offer online checkout or collect payment-card information through the website. If we add new features in the future, we may update this Policy to reflect those changes.

2. PERSONAL INFORMATION WE COLLECT
Depending on how you use the website, we may collect:

• Contact and business information, such as your name, company name, email address, phone number, shipping location, and other details you choose to provide.
• Quote and project information, such as products of interest, quantities, colors, decoration requirements, budget, requested delivery date, and comments.
• Artwork and content you submit, such as logos, designs, text, photos, or files needed to prepare a quote, mockup, or proof.
• Communications, including emails, form submissions, and messages you send to us.
• Device and usage information, such as your IP address, browser type, device identifiers, pages viewed, referral source, and interactions with our website.
• Cookie and similar-technology information, as described below.

We collect most of this information directly from you. We may also collect limited technical information automatically through the website and receive information from service providers that help us operate the website.

3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:

• Respond to inquiries and prepare, revise, and deliver quotes, mockups, proofs, and project communications.
• Discuss product availability, decoration options, production timing, shipping, samples, and other project details.
• Operate, secure, analyze, maintain, and improve the website and our services.
• Send requested information and, where permitted, product news or promotional communications. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.
• Protect against fraud, abuse, security incidents, and unlawful activity.
• Comply with legal obligations, resolve disputes, and enforce our terms and policies.

4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information only as reasonably needed for the purposes above, including:

• With Shopify, which hosts and supports the website.
• With service providers that help with website hosting, analytics, customer communications, file storage, security, and business operations.
• With suppliers, decorators, freight providers, or other project partners when you ask us to move forward with a quote or project and the information is needed to fulfill that request.
• When required by law, legal process, or a good-faith belief that disclosure is needed to protect rights, safety, or property.
• In connection with a business transfer, merger, financing, reorganization, or similar transaction.

We do not sell personal information for money. We do not knowingly use customer data for targeted advertising across unrelated websites. Some website technologies may be treated as “sharing” under certain privacy laws; where applicable, you may use available privacy-choice tools or your browser settings to manage cookies.

5. SHOPIFY AND SERVICE PROVIDERS
Our website is powered by Shopify. When you interact with the website, Shopify may process certain technical and usage information in order to provide and improve its services. Information submitted through the website may be processed by Shopify and other service providers in countries other than where you live. Shopify’s handling of information is governed by its own privacy materials. You can review Shopify’s consumer privacy information and privacy portal through Shopify’s official website.

6. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, understand site performance, and improve the visitor experience. You can usually manage cookies through your browser settings. Blocking some cookies may affect website features. Where a cookie-consent or privacy-choice tool is shown on the website, you may use that tool to manage available options.

7. DATA RETENTION
We keep personal information for as long as reasonably necessary to respond to your request, manage a project, maintain business records, meet legal and accounting obligations, resolve disputes, and enforce agreements. The exact period depends on the nature of the information and why we collected it. We may retain de-identified or aggregated information for a longer period.

8. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system is completely secure. Please do not send highly sensitive personal information through unsecured channels. If you believe your information has been compromised, please contact us promptly through our Contact Us page.

9. YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information we hold about you. You may also have the right to object to or limit certain processing, and to opt out of certain marketing or cookie-related activities.

To make a request, please use the Contact Us page and state that your request concerns privacy. We may need to verify your identity before processing a request. We will respond as required by applicable law. You may also unsubscribe from marketing emails using the link included in those messages.

10. CHILDREN’S PRIVACY
The website is intended for adults and business users. We do not knowingly collect personal information from children under 13, or under the minimum age required by local law. If you believe a child has provided us personal information, please contact us so that we can review and delete it when appropriate.

11. THIRD-PARTY LINKS
The website may link to third-party sites or resources. Their privacy practices are governed by their own policies, and Start Promos is not responsible for their content or data practices. Please review their privacy policies before providing personal information.

12. INTERNATIONAL VISITORS
If you access the website from outside the country where our service providers operate, your information may be transferred to, stored in, or processed in other countries. Those countries may have data-protection laws that differ from the laws of your location.

13. CHANGES TO THIS PRIVACY POLICY
We may update this Policy from time to time. The “Last updated” date shows when the current version took effect. Your continued use of the website after an update means that you acknowledge the revised Policy.

14. CONTACT US
For questions about this Privacy Policy, to exercise a privacy right, or to update your information, please contact Start Promos through the Contact Us page on this website.